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No connection possible

Home Support Android App – Feedback and Troubleshooting No connection possible

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  • #939

    I’ve purchased the premium version of “soundseeder”. it was working at home perfectly, but in an other wifi the player (Samsung tab 2) got no Connection with the Speaker (Samsung Neo S5), I tried two different Networks and I switched also the player/speaker function. Also the direct Connection with Ip-Adresses was not possible. Are there other possibilities to get the devices connected. Uninstall is one of them I guess, but the license will be lost?

    • This topic was modified 8 years, 5 months ago by nordy009.

    Hello nordy. The license will not be lost when you reinstall the app.
    The license is bound to your google account and will be available on every device you are using with this account.

    The auto detection of your devices only works if your network router/hotspot supports “multicast”.
    If the direct connection via ip-address also doesn’t work, there might be an active firewall (on the router or one of your devices)?!

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