Support > Android App – Feedback and Troubleshooting > Can't play most of the files

Can't play most of the files

Home Support Android App – Feedback and Troubleshooting Can't play most of the files

This topic contains 1 reply, has 2 voices, and was last updated by  jekapps 1 year ago.

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  • #1002

    anarkodeko
    Participant

    I bought the Premium version of the app knowing that on my boyfriend’s Samsung Galaxy S7 phone it worked perfectly, but as I try to play the files from my own library or my Google Play account, the “Media Decoding Failed” error appears and skips almost all of the songs. I have a Samsung Galaxy A5.

    #1003

    jekapps
    Keymaster

    Hi.
    “Almost all” means, that some of your files are working?
    Or do some files work sometimes and sometimes not?

    Can you please connect your phone to your pc and check if the following folder exists:
    \Android\data\com.kattwinkel.android.soundseeder.player\files and if it contains some error.log files.

    If so, can you please send them to ‘jekapps@gmail.com’?!

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